Alton Martin

Alton Martin

Co-Founder & Chief Evangelist, Trusource Labs

For over 25 years, Alton Martin has been a globally-recognized expert in defining performance standards & metrics within service operations. In July 2013, he co-founded Trusource Labs, a contact center focused on supporting products and services that are complex, risky, or both. In four years, the company has grown rapidly to over 500 employees worldwide and has supported over 20 leading-edge Smart Home companies.

Prior to founding Trusource Labs, he helped launch COPC Inc., a leading contact center consultancy and training organization. He led their international expansion initiatives, as well as the development of the COPC-2000 Vendor Management Organization Standard. He served as CEO until June 2009, when he started another consultancy firm focused on applying Vested Outsourcing techniques in outsourced service operations.

He has worked with a number of leading organizations throughout his career, including Accenture, American Express, Apple, CapitalOne, Convergys, Dell, DirecTV, Microsoft and others in over 40 countries.

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